Emergency in the Departure Lounge

Emergency in the Departure Lounge


In the hustle and bustle of travel, unexpected emergencies can arise at the most inconvenient times. As a family prepared to board their flight home from Paris to Texas, a medical emergency unfolded in the departure lounge. The father, who had a history of atrial fibrillation (AFIB), fell asleep and couldn’t be roused. Concerned for his well-being, the son immediately reached out to Redpoint for assistance.

The Redpoint team, well-versed in handling medical emergencies, acted promptly. The family’s father was swiftly under the care of the airport medical team, and an ambulance was en route. With the father’s history in mind, Redpoint advised the family on the most suitable medical facility for his needs.

Thanks to Redpoint’s guidance, the father received timely and appropriate care at the recommended medical facility. He was soon stabilized and discharged with clearance to board their flight back home to Texas.

Redpoint’s support extended beyond medical assistance. The team liaised with the family’s airline to locate and arrange the collection of their abandoned luggage. A list of nearby hotels was provided, ensuring the family had options for accommodation during this unexpected delay.

With their father stabilized and luggage secured, the family made it home to Texas, safe and sound. Expressing their gratitude, they conveyed how Redpoint’s assistance and speedy response turned a potentially disastrous situation into a manageable one.

Accidents and emergencies can happen at any time during your travels, even in the departure lounge as you’re about to board your flight home. Redpoint Travel Protection is committed to ensuring that you get home safely, no matter when an accident occurs. For a quote click here.