Claims FAQs
How do I submit Claims documentation to Redpoint Travel Protection?*
Please submit claims documentation via the following methods:
email to claims@redpointtravelprotection.com, or
via mail at:
Attn: Redpoint Travel Protection
1606 Headway Cir Ste 9409
Austin, Texas 78754
What documentation is required for my claim?*
We will need certain documentation to process your claim. Please review your claims forms for more information.
Did you receive my fax or email?
Please allow 1-2 business days for processing. If you have questions after that time please contact us at +1 415-481-0610
Why do you need medical records?
Medical records may be requested when the information we received from the doctor is incomplete. The records are reviewed by Claims for making coverage determination under the terms and conditions of the policy purchased.
What should I send in if all I received is an e-ticket for air travel?*
Please submit the e-ticket confirmation which provides the details of the booked airline travel arrangements, such as ticket numbers, record locator, travel itinerary, charges imposed, etc.
How do I request a refund of my unused insurance premium?*
You must submit an unused insurance* premium request either via email to claims@redpointtravelprotection.com/ or call us at +1 415-481-0610.