Claims FAQs

How do I submit Claims documentation to Redpoint Travel Protection?*

Please submit claims documentation via the following methods:

email to, or

via mail at:
Attn: Redpoint Travel Protection
12333 Sowden Rd Ste B
PMB 36706
Houston, Texas 77080-2059

What documentation is required for my claim?*

We will need certain documentation to process your claim. Please review your claims forms for more information.

Did you receive my fax or email?

Please allow 1-2 business days for processing. If you have questions after that time please contact us at +1 415-481-0610

Why do you need medical records?

Medical records may be requested when the information we received from the doctor is incomplete. The records are reviewed by Claims for making coverage determination under the terms and conditions of the policy purchased.

What should I send in if all I received is an e-ticket for air travel?*

Please submit the e-ticket confirmation which provides the details of the booked airline travel arrangements, such as ticket numbers, record locator, travel itinerary, charges imposed, etc.

How do I request a refund of my unused insurance premium?*

You must submit an unused insurance* premium request either via email to or call us at  +1 415-481-0610.

* Benefits described are related to travel insurance underwritten by State National Insurance Company Inc.


Optional Travel Insurance Coverage:
This summary is only a brief description of the coverage(s) available under policy series PC_AHR_RCH (01/2021). This summary does not replace or change any part of your policy. The policy will contain reductions, limitations, exclusions, and termination provisions. Please read the policy carefully to fully understand the coverages, terms, conditions, limits and exclusions. If there is a conflict between this summary and the policy, the policy will control. This policy provides insurance coverage that only applies during a covered trip. You may have coverage from other sources that provides you with similar benefits. You may wish to compare the terms of this policy with your existing life, health and homeowners’ policies. Please contact +1 415 481 0600 if you have any questions. Insurance underwritten by State National Insurance Company Inc., a Texas domiciled corporation (NAIC Company Code: 12831; TX license number 6026) with its principal place of business at 1900 L Don Dodson Drive, Bedford, TX 76021. Not all plans or coverages are available in every state. It is a crime to knowingly provide false, incomplete, or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines, and denial of insurance benefits.


Travel Assistance Coverage:
Redpoint Resolutions LLC provides evacuation, travel assistance and non-insurance services. Evacuation, travel assistance and non-insurance services are not insurance and are provided through a membership program. An evacuation, travel assistance and non-insurance service program may be purchased individually without travel insurance. By selecting the “Evacuation only, no travel insurance” coverage option, you will be purchasing a Redpoint Resolutions evacuation, travel assistance and non-insurance service program membership.


UnivOps Insurance Services LLC is the licensed insurance agent.