Redpoint Travel Protection recently played the role of holiday hero, turning a potential nightmare into a Christmas miracle. Christmas eve, a Redpoint client found himself in a challenging situation while on a family trip in Vietnam. Suffering burns to both feet from hot ashes during a cycling mishap, the client, along with his wife and daughter, reached out to our assistance team for urgent help.
Recognizing the urgency of the situation, our client received prompt treatment at a local medical facility in Vietnam. Redpoint’s team swiftly gathered medical records and fit-to-fly documentation after a thorough consultation, setting the stage for a seamless evacuation plan.
With the necessary documentation in hand, the Redpoint assistance team put together a transportation plan to ensure the client and his family could return to Portland comfortably and safely. Upon altering their existing travel plans to reach Seattle, the clients found themselves in need of additional support. Redpoint stepped in and secured first-class upgrades for both the client and his wife, arranging for special assistance during their flights.
Seattle became a crucial transit point in the journey, and Redpoint faced the challenge of limited flight availability to Portland. Undeterred, our team paid for an overnight stay in Seattle and successfully secured a commercial flight to ensure the family’s safe return home. Three days after the initial contact with Redpoint, the clients were back in Portland, home just in time for the holidays.
The Christmas Eve evacuation highlights Redpoint’s dedication to helping clients around the clock, even during holidays. And it doesn’t stop there – the client’s subsequent claim for trip interruption and medical expenses underscores Redpoint’s ongoing support and comprehensive protection beyond the crisis.
