Biking through the picturesque landscapes of Burgundy, France, is a dream for many travelers. The lush vineyards, historic villages, and scenic routes offer an unforgettable experience. However, for one couple, this idyllic journey took an unexpected turn.
During their cycling tour, the husband took a fall and damaged his ankle. Concerned about the severity of the injury, the couple rushed to the nearest hospital. There, doctors confirmed their fears: he had fractured and dislocated his ankle, requiring urgent surgery.
The couple’s original plan was to continue their adventure into the Netherlands before flying home. Faced with this sudden medical emergency, they had to cancel the rest of their trip. Fortunately, their travel provider quickly arranged alternative accommodations near the hospital, ensuring they had a place to stay while the husband received the necessary care.
At Redpoint, we understand that emergencies can happen at any time, often far from home. That’s why we were ready to step in and assist. Recognizing the urgency and complexity of the situation, we decided to send a member of our team to Burgundy. Our experienced team member coordinated with the local medical staff, gathered all the essential medical documentation, and consulted with the attending doctors.
But our support didn’t stop there. We also liaised with the couple’s doctors back home to devise a comprehensive plan for further treatment and recovery. After thorough consultations, it was agreed that the husband should be taken directly to his home hospital upon arrival.
Ensuring a smooth and safe journey was our top priority. Our team member stayed with the couple throughout the entire process, from the hospital in Burgundy to their doorstep. We managed all the logistics, from medical clearances to travel arrangements, providing peace of mind during a challenging time.
At Redpoint, we pride ourselves on offering more than just travel protection; we provide dedicated, compassionate care when you need it most. Whether it’s arranging medical evacuations, coordinating with healthcare providers, or simply being there for our clients every step of the way, we’re committed to ensuring your safety and well-being. For the couple who set out to bike through Burgundy, our intervention meant they could focus on recovery, knowing they were in good hands.
