The first step is to ensure that your policy benefits actually cover the incident you are making a claim for. Find your coverage details, which were likely sent to you via email or mail when you purchased the policy. Read the relevant section for the claim you are making, and check if any exclusions or limitations may affect your situation. For example, if you’re making a trip cancellation claim, then ensure the reason you’re cancelling is indeed a covered reason, such as a natural disaster, political unrest, or a death in the family. In addition, check for any deadlines, such as whether you must make your claim within a certain time limit.

Now that you’ve confirmed your incident will be covered by your insurance plan, you need to gather evidence. This is written and official proof of any costs you incurred that you are claiming reimbursement for. Examples of proof and documentation may include:

• Medical records and itemized bills for any medical emergency you received care for.
• Any and all receipts for expenses claimed, whether for medical expenses, alternative accommodation, or basic essentials.
• Proof of original itinerary.
• Booking confirmations for reservations that you want to claim reimbursement for.
• Proof of travel (boarding pass, tickets, etc.).
• Receipts for lost or stolen items.
• Police reports or an incident report if you were the victim of theft or another crime.
• Communications with an airline or travel provider about changes or cancellations to an itinerary.
• Death certificate, if you’re cancelling due to a death in the family.
• Doctor’s note, if you’re cancelling due to an illness.
• Communications from the embassy or consulate if you were ordered to evacuate.

Now that you’ve gathered all the proof you may need, it’s time to make a claim. You can complete the claim form via Redpoint’s online portal. It will involve filling in a form with details of the incident and uploading any relevant proof. The process should take you about 20 minutes.

It’s important to meet any stated deadlines when making a claim. An otherwise successful claim can be denied if you don’t make it in a timely manner. In addition, if you want to speed up the process, include any and all proof that you have right from the start, even if you’re not sure it may be relevant. It’s better to provide all of the documentation up front, rather than be asked by your insurance provider to provide more further into the claims process.

Once you’ve done this, you can expect a response from Redpoint within 30 days. If you have questions about how to make your claim, or whether your documents are appropriate, you can contact Redpoint directly at +1 415-481-0610.

It’s important to have some patience when waiting for your claim to be resolved. Typically, your insurer will contact you if they need additional evidence to approve your claim. However, if you have not heard back from your insurer within the stated time frame (30 days), then you should follow up by contacting the claims line. You can call +1 415 481 0610 to check on the status of your claim at Redpoint.