There’s nothing quite like a family vacation in Costa Rica—sun-soaked beaches, lush rainforests, and thrilling adventures at every turn. Our client and her family were enjoying all that this beautiful country has to offer. However, as with any adventure, sometimes the unexpected happens. During an exciting horseback riding excursion, our client experienced a sudden fall and injured her hand. While the injury wasn’t life-threatening, it was painful and required immediate medical attention. She and her family quickly headed to a nearby clinic, where it was confirmed that she had broken a finger.

Amid the stress and concern, her son remembered they had Redpoint Travel Protection. He promptly called our assistance team from the clinic. Our dedicated team immediately stepped in, providing clear guidance on the claims process and the information needed to open a medical expenses claim once they returned home. We understand that dealing with an injury in a foreign country can be daunting, and our goal is to make the process as smooth and reassuring as possible. In addition to advising on the claims process, we also offered further assistance. We inquired if they needed help altering their travel plans to accommodate the injury. However, our client, chose to continue their trip as planned. They were determined to make the most of their Costa Rican adventure, broken finger and all.

At Redpoint Travel Protection, our team is always on hand to assist, no matter the size of the emergency. Whether it’s a minor injury or a major incident, we provide the support and resources our clients need to handle the situation with confidence and ease. We take pride in being a reliable partner for travelers, ensuring they feel secure and supported no matter where their adventures take them. Our client’s story is just one example of how Redpoint Travel Protection is there for you, providing peace of mind so you can focus on enjoying your journey.